Cancellation & Refund Policy

Effective September 17, 2026

Trials

If a plan includes a free trial, Stripe will show when billing begins. Cancel before the trial ends to avoid the first charge.

Cancellation

You may cancel at any time through Plan & Billing. Cancellation prevents the next renewal. Paid access normally continues through the end of the current billing period.

Refunds

Subscription charges are generally non-refundable once a billing period begins, except where required by law. If you were charged more than once, could not access the paid service because of a verified technical problem, or believe a charge was made in error, contact Support within seven days. We will review the circumstances fairly.

Plan changes

Stripe displays any immediate charge, credit, or proration before a plan change is confirmed. Promotional credits and unused trial time have no cash value.

How to ask for help

Use the Support page and include the email address on the account, the approximate charge date, and a description of the issue. Never send complete payment-card details.